Customer Service
Our Quality Commitment
Every jewelry item in BacharachJewelry.com is handmade and entirely designed and created
at the David Paul Bacharach Studio, and is proudly backed by over 40 years hands-on
craftsmanship experience in jewelry making and metal art. We create unique designs with David Paul Bacharach's signature woven copper
combined with gold, silver, bronze, pearls and stones. We use only the highest quality
pearls from China, Japan, Australia and the United States and semi-precious and precious
stones from around the world. Please note that because every piece of our jewelry is
created one at a time by hand, variations in color and form among items of the same design
are inevitable and indeed desirable.
Our Guarantee and
Return Policy
We want you to be 100% satisfied with your David Paul
Bacharach jewelry. We are certain that you will enjoy wearing it for many years. If for
any reason you are not satisfied with your purchase please return it in its original
condition within 30 days from the date of shipping to receive a full refund of the
jewelry's price (shipping charges are not refundable). If you paid by credit card a credit
will be posted to your credit card account by the end of the next credit cycle. If you
have received an item as a gift we will issue you store credit for the amount paid. Please
note that for certain items sales are final as noted at the item page.
Returns
To be protected in case of a loss during shipping please insure any returned items at the
full retail amount. Package items securely in a box. Do not ship jewelry in a letter or
padded shipping envelope. Include the original packing slip and ship to:
If using
FedEx or UPS:
David Paul Bacharach Returns
1701 Beaverbrook Lane
Cockeysville, MD 21030 |
If using the
US Postal Service:
David Paul Bacharach Returns
P.O. Box 532
Cockeysville, MD 21030 |
Shipping Policy
We ship in the United States via FedEx
Ground. For orders over $250 shipping is free. For orders under $250 the shipping fee is $8.75. Faster delivery or
international delivery can be arranged. Please contact us for
rates.
Gift Wrapping and Gift
Cards
We will be happy to gift wrap your purchase and include a personalized gift card at no
additional charge.
Payment and Security
Information
For online purchases:
We accept Visa, Mastercard, American Express, Discover and Paypal. We use PayPal for
secure online credit card transactions. You do not need a PayPal account to complete a
credit card transaction with BacharachJewelry.com. Your credit card statement will show a
charge from Paypal-Bacharach
For purchases over the
phone:
We accept Visa and MasterCard as well as traditional forms of payment. Your credit card
statement will show a charge from Bacharach Metalsmiths
Privacy Policy
All the information you provide to BacharachJewelry.com will
only be used by us to process your order and communicate with you. We do not share, rent
or sell any customer information.
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